Pharmacy patient care supervisors have accountability for leading high-functioning pharmacy teams and supervising daily pharmacy services in their designated area(s). This includes, but is not limited to, regulatory compliance, clinical services, drug information, drug distribution, medication safety, process improvement, financial and formulary initiatives, protocol or order set development, medication use evaluations, human resource management, and education/development of staff, students or residents. The supervisor will develop and maintain intra and interdepartmental relationships in order to achieve these goals. Pharmacy supervisors will also support the department goals and performance through a set amount of online staffing.
Supervise the day-to-day operations of the pharmacists to ensure exceptional and safe care and service is provided for customers.
Act as an expert resource for staff to resolve issues and answer questions
Lead feedback and complaint resolution, track and analyze for trends. Make certain all customers and staff concerns or complaints are handled promptly and properly
Evaluate and recommend changes in processes and procedures
Assist manager in developing competency and learning resources.
Anticipate needs and take initiative to provide overall support to the manager
Complete special projects as assigned and substitute for staff as needed
Recommend policies and procedures to ensure efficient and profitable business operations
Supervise the pharmacists and technicians, including: hiring, orienting, coaching, evaluating and effectively managing performance to ensure pharmacists possess the needed skills to deliver high quality service to customers
Provide ongoing, continuous management oversight, as a coach who supports the growth and development of employees
Assess and direct or redirect daily workflow to ensure safety, accuracy and efficiency of work product
Recruit/interview/hire pharmacists, technicians and pharmacy interns. Coordinate orientation of new staff, and ensure ongoing education of current staff
Provide training, mentoring, leadership and direction to staff. Educate staff on the complex needs of FSSP patients and their medications.
Maintain and monitor the productivity level of the staff to maximize efficiency, assure adequate staffing levels, and control costs; approve timecards
Complete timely performance reviews of staff according to policy
Create and support a productive team environment through effective communication and availability to team members. Model enthusiasm and dedication to work and tactical objectives
Ensure that appropriate pharmaceutical care including patient counseling and prospective drug use evaluation to all patients receiving specialty and mail service therapy.
Perform initial patient evaluation as it pertains to the prescribed therapies. Collect, analyze, interpret, and evaluate appropriate data relative to medication therapy. Obtain histories and apply these along with other patient data to optimize drug therapy management. Work with other healthcare providers to evaluate patients to determine appropriateness for specialty and mail service therapy.
Evaluate the significance of signs and symptoms relative to disease processes and make recommendations for the modification of drug therapy.
Evaluate the significance and clinical importance of adverse reactions and complications associated with drug therapy.
Monitor patient records for potential drug/drug or drug/food interactions as well as patient allergies
Provide counseling and answer questions from patients, family and health care professionals concerning drug therapy.
Provide prescription drug therapy to patients/customers ensuring accurate labeling and dispensing of medications in a timely fashion.
Become familiar with specialty and mail service pharmacy billing process.
Evaluate patient supply of medications and appropriate supplies.
Assist patient and other healthcare providers on administration of medication.
Monitor and evaluate clinical outcomes
B.S. Degree or Pharm D in Pharmacy from an accredited school of pharmacy
Current Minnesota Pharmacy License in good standing
One three years experience as a Practicing Pharmacist. Previous experience in Specialty Pharmacy.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.