Please ensure you review the announcement in its entirety for required skills, documents and eligibility. The Lead Pharmacy Technician primary functions of this position are to provide leadership, management of workflow and technical guidance to pharmacy technicians and ensuring work completed by assigned staff is in accordance with MbM policies and procedures and all applicable federal and state laws. THIS POSITON WILL SUPPORT THE FEDERAL GOVERNMENT'S RESPONSE EFFORTS TO COVID-19 Major duties include, but are not limited to: Leadership Coordinates and critically evaluates work activities of team members, monitors workflow, and reviews completed work rejected for correction. Gathers and analyzes data from generated reports to determine training gaps for staff. Trains team members on prescription processing, educating team members on related MbM policies and procedures. Conducts competency assessments to validate team members' knowledge of MbM procedures. Supports learning and development through coaching, mentoring and training of team members. Promotes organizational health evaluating and analyzing workflow effectiveness. Recommends changes in tours of duty as needed to meet anticipated workload. Communicates unresolved operational issues to supervisory personnel. Administrative Reviews and recommends standard operating procedures pertaining to technical support activities. Ensures proper storage, processing and documentation of undeliverable prescriptions according to MbM policy and RCRA standards. Compiles, evaluates and analyzes data for various projects and statistical reports. Computerized Prescription Input Reads and interprets prescriptions for completeness. Enters correct drug name, drug strength, dosage form, directions, quantity and days' supply into the beneficiary's medication profile. The prescription must be verified by a pharmacist. Utilizes pharmacy information systems to identify allergies and basic therapeutic problems such as duplicate therapy with drugs in the same drug class and alerts the pharmacist to the possible need for clinical intervention. Screens providers for eligibility by utilizing the Office of Inspector General website. Documents oral disclosures, including medication lists, in conjunction with provider's offices, recording all correspondence into the electronic patient health record. Specialized Areas Receives packages containing medications returned to MbM and documents receipt on daily sheet. Processes Indian Health Service/Tribal Health Service claims using designated claims processing software. Uses approved formulary reference sites to determine claims to be paid/denied, ensuring each claim for a controlled substance prescription contains a DEA number. Assists Specialty Team pharmacists with medication reconciliation, referring clinical information/questions (e.g., changes to medications, allergies) to the Specialty Team pharmacist. Participates in safety and quality improvement activities to continually improve services Prescription Processing Receives telephone calls from and responds to MbM beneficiaries and their caregivers regarding a broad range of topics, including prescription status, medication refills, renewals, package tracking, medications available through MbM, and the various methods available for requesting a medication refill. Processes prescription refills. Processes electronic prescription renewal requests. Sends correspondence to beneficiaries when a requested medication is not available, or a prescription cannot be processed through the MbM program utilizing automated devices and equipment. Monitors inventory of mailing supplies and reports needs to purchasing official. Documents all correspondence with providers and beneficiaries in the electronic patient health record. Reports medication close calls and errors in alignment with the MbM reporting program. Education & Development Keeps abreast of new developments in pharmacy practice and drug therapy by reading pharmacy literature and participates in continuing education programs. Completes agency mandatory training (e.g., privacy and security, prevention of sexual harassment, etc.) within established timetables and properly documents training in appropriate file. Completes position specific competency checklist annually and is rated on all measured areas. Other duties as assigned Supervisory Controls Work is assigned in general terms by the Supervisory Pharmacy Technician or designee. Work is performed independently with minimal supervision, has direct responsibility for monitoring workflow and adjusting team functions as needed to achieve effective, high quality prescription services. Performance is measured by the supervisor for attainment of results and compliance with guidelines. The supervisor is available to provide advice and coaching to the incumbent on difficult situations. References: See VA Handbook 5005, Part II, Appendix G28
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.