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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

The Pharmacy Care Technician will perform various duties to support the organization’s medication and pharmacy related quality measures and initiatives (e.g. medication adherence, post hospital medication reconciliation, comprehensive medication reviews, coordinating prescribing protocols). The Pharmacy Care Technician will work closely with internal departments, patients, clinicians, retail pharmacies and contracted health plans to execute medication related quality strategies. 

If you are located in El Segundo, CA, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Conduct outbound calls to identify and address barriers to medication adherence, statin therapy and other quality care gaps
• Process medication refill requests per protocol, facilitating non-protocol refill requests, coordinating prior authorizations, resolving other medication refill related issues or problems and participate in therapeutic drug conversion programs as they relate to medication quality initiatives
• Documents pertinent patient information in the electronic medical record
• Consult with the clinical pharmacist on any medication related activities or problems which fall outside the scope of a certified pharmacy technician
• Utilize contracted health plan portals and medical group data to develop actionable reports for prioritizing medication related quality initiatives and patient outreach
• Assist in data management to capture, track and report out on medication related QI metrics as it pertains to patient outreach and daily activities
• Participates in process improvement initiatives, site staff meetings and departmental meetings
• Collaborate with retail pharmacies, medical group providers and teammates on implementing strategies to improve medication adherence and close medication related quality gaps
• Support as liaison between contracted health plan pharmacy team and the medical group related to medication adherence data files, patient outreach and quality initiative programs
• Performs additional duties as assigned

Skills / Competencies:

• Broad knowledge of medical and pharmacy terminology
• Ability to identify generic name for brand name drugs and vice versa
• Ability to demonstrate broad knowledge in understanding indication for medication
• Excellent organizational, interpersonal, and decision-making skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, GED or equivalent experience
• Completion of a pharmacy technician certification program approved by the California State Board of Pharmacy 
• Must possess and maintain an active pharmacy technician license in the state of California
• 1+ years of experience as a pharmacy technician

Preferred Qualifications:

• Associate's or Bachelor’s degree
• 3+ years of pharmacy-related experience 
• 3+ years of experience with pharmacy prescription data entry
• Experience in managed care pharmacy (Pharmacy Benefits Manager, Medicare Advantage) 
• Experience using EMR systems
• Knowledge of Medicare part D 
• Knowledge of HIPAA 
• Broad knowledge of medical and pharmacy terminology
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, PowerPoint
• Bilingual in Spanish 
• Excellent organizational, interpersonal, and decision-making skills
• Excellent verbal and written communication skills 
• Ability to identify generic name for brand name drugs and vice versa
• Ability to demonstrate broad knowledge in understanding indication for medication
• Ability to recognize potential drug discrepancies and barriers to adherence 
• Ability to work in a relatively unsupervised environment with a high degree of accuracy

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California Residents Only: The hourly range for California residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.